Can I use a different charging cable to charge my device? - While the device is compatible with any standard USB-C cable, we recommend using the included charger in the unlikely event that a third-party charger damages the device.

Where is the charging port? - The charging port has a small rubber cap to prevent dust and debris from jamming it up. It’s located next to the on/off buttons and can easily be removed with your fingernail and replaced once finished.

How do I replace the filters? - Simply twist the cap at the ends of the device until they pop off. The filters will easily fit into cap that was just removed. Do not attempt to change the filters while the unit is running. We also advise against rubbing the filters or exposing them to liquid as this will cause them to wear out sooner.

How long do the filters last? - The filters are meant to last for 30 days of continuous use.

I want to order more filters, where can I find them? - If you’d like to purchase additional filters, we recommend only buying the original filters that were made specifically for the device from their website.

How does the cooling plate work? - The cooling plate uses thermoelectric cooling that draws away heat from the metal plate and expels it through the vents in the back so you have an instant cooling sensation on even the hottest days.

Is there a specification sheet on Blaux Wearable AC Plus features that are not in the regular model? - Yes, below are the specifications for Blaux Wearable AC Plus that are not in the regular model: - Thermal electric cooling plate with LED lit on/off button - Cooling vents at the back for cooling plate - Ionizer inside fan chamber to reduce allergens and pollutants - 3 million negative ion per cm^3 - Fan Air Volume 1.9 CFM (cubic feet per min) - Built-in and replaceable antibacterial filters inside fan intake

What is particulate matter? - Particulate matter (also called particle pollution) is the name for the solid particles and liquid droplets found in the atmosphere. Common examples include dust, smoke, pollen, and smog. The Blaux Wearable AC Plus reduces the impact these small particles can have on your health.

Does the device feel warm on my neck? -No, because the Blaux Wearable AC blows clean, filtered air around you, and it also features a patented cooling plate that whisks away the heat. You’ll enjoy the cooling sensation the Blaux Wearable AC provides on a hot day.